A&R Medical Supply | Staff In-Services

In-Service | March 2025

Oxygen In-Service

Below is the full overview for the March 2025 in-service performed by Dolores and Cleta

A new patient wants to switch their oxygen service to A&R Medical Supply. What is the FIRST thing you should check?
Which of the following scenarios would disqualify a patient from receiving a Portable Oxygen Concentrator (POC)?
A patient was recently discharged from the hospital after being treated for pneumonia. How recent must their oxygen saturation test be to qualify for home oxygen?
A patient on Medicare has been using a stationary oxygen concentrator for 4 years. They now want a new unit. What should you tell them?
Which of the following would NOT be an acceptable oxygen prescription for Medicare coverage?
A patient with COPD is being tested for oxygen therapy eligibility. During an exercise test, their O2 saturation drops to 88%. Do they qualify for oxygen?
A patient wants to return their rented oxygen equipment but is missing the AC power adapter. What should you do?
A patient’s oxygen concentrator alarm is going off with a “No Breath Detected” warning. What should they check first?
A patient needs a conserving device for their portable oxygen. Before prescribing one, what must be done?
A pediatric patient requires fractional oxygen flow rates (¼, ½ LPM). What equipment must be used?
A patient with sleep apnea is requesting nocturnal oxygen therapy. What documentation is required for Medicare approval?
A patient’s portable oxygen battery is fully depleted. How long will it take to recharge completely?

In-Service | February 2025

Concentrator Check

Below is the full overview for the February 2025 in-service performed by Balta (AirRepair)

Quiz

A patient calls and says their oxygen concentrator is alarming right after setup. What should you check first?(Required)
A driver is delivering an oxygen concentrator to a mobile home. What should they ensure regarding electrical setup?(Required)
A patient complains their oxygen concentrator is too loud and moves it to another room. What should you advise?(Required)
A CSR gets a call that a patient’s concentrator is not providing oxygen. What is the first troubleshooting step?(Required)
A driver notices a filter warning on a returned concentrator. What is the most likely cause?(Required)
A patient reports no oxygen flow after adding water to their humidifier bottle. What should you ask?(Required)
What is the correct humidifier bottle for a 10-liter high-flow concentrator?(Required)
Why is it important for CSRs to check patient equipment records before dispatching a driver?(Required)
A driver leaves a concentrator in their van overnight in Santa Fe during winter. What problem might arise?(Required)
A CSR receives a call about an alarming concentrator. The patient doesn’t know the model. What should the CSR ask next?(Required)
How can drivers reduce unnecessary weekend service calls?(Required)
A patient calls and says their concentrator is plugged into a power strip and keeps alarming. What should they do?(Required)

Equipment and Setup Challenges

You arrive at a patient’s home and their EverFlo concentrator is set to 0.5 LPM for a pediatric patient. The machine is alarming, and the patient’s parents are concerned. What should you do first?(Required)
A patient refuses to allow you to place their concentrator 6 inches away from the wall, saying it takes up too much space. What is your best response?(Required)
You set up a patient’s concentrator, but they insist they need extra-long tubing to move freely around their house. What is a potential risk of allowing extended tubing?(Required)

Troubleshooting in the Field

You receive a call from a patient stating that their concentrator alarms intermittently at night but works fine during the day. What could be the likely cause?(Required)
A CSR gets a call from a patient who reports that their oxygen concentrator has stopped working. The patient is on 24-hour oxygen therapy. What should be the first step?(Required)
A patient complains that their machine has a strong burnt smell. What is the most likely issue?(Required)

Real-Life Critical Scenarios

You arrive at a home and see a patient smoking while their oxygen concentrator is running. What is the most immediate concern?(Required)
A patient’s family member insists on using an extension cord despite your warning. How do you handle this situation?(Required)
During a maintenance check, you discover roaches inside a concentrator’s vent. What steps should you take?(Required)
A pediatric patient requires a precise 0.125 LPM flow, but the flow meter provided only goes down to 0.5 LPM. What do you do?(Required)

Oxygen Tubing & Flow Rates

What is the most common cause of a concentrator alarm related to tubing?(Required)
Which type of tubing should be used for a high-flow oxygen patient?(Required)
Why does an EverFlo concentrator alarm at 0.5 LPM for pediatric patients?(Required)
What is the best way to resolve the EverFlo 0.5 LPM alarm for a pediatric patient?(Required)

Real-Life Field Scenarios

You arrive at a patient’s home, and they don’t know their prescribed liter flow. What do you do first?(Required)
A patient reports frequent alarms, but the tubing isn’t kinked. What should you check next?(Required)
A patient has clothes covering their concentrator vents. What is the correct response?(Required)
A patient insists on using an extension cord for their concentrator. What do you tell them?(Required)

Safety, Maintenance & Compliance

True or False: A patient can safely store their concentrator in a closet as long as the door remains open.(Required)
Which of the following patients require a replacement concentrator due to contamination risks? (Select all that apply.)(Required)
How often should patients clean their cabin filter?(Required)
What are the main risks of a patient using their concentrator near an open flame? (Select all that apply.)(Required)
You enter a patient’s home and notice a strong smoke odor coming from their concentrator. The patient admits they smoke but denies doing so near the machine. What should you do?(Required)
A patient says their concentrator is “too loud” and wants to store it in a closed closet. What do you tell them?(Required)
What should a driver do if a patient refuses concentrator service?(Required)
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Concentrator Workbook

In-Service | February 2025

In-Service | February 2025